When services require the use of a cash card, what provisions should they make for giving refunds? The complaint takes issue with the practices of CSC ServiceWorks, Inc., for their practices with laundry cards that permit the use of washers and dryers in a specific building. It alleges that the company charges “a hidden fee” for their use, represented by the need to pay for mailing and processing in order to get a refund.
The class for this action is all persons in the US who have laundry cards that are maintained by CSC.
CSC apparently supplies laundry machines, and the associated cards for using them, in various buildings. The cards may be reloaded for certain rounded amounts, such as $20. However, users must pay amounts such as $3.75 or $4.25 per load to use the machines. These amounts cannot be divided evenly into the rounded amounts, such as $20, that may be added to the card. For this reason, the complaint points out, the laundry cards are never completely used up but always maintain a balance.
CSC tells users that they should treat the laundry cards as if they were cash. However, the cards are only usable in certain machines—that is, those in a particular apartment building. Also, the complaint alleges, “CSC compounds this problem by its policy of frequently changing Laundry Card readers without meaningful warning which makes existent Laundry Cards for that location unusable.”
Something like this happened to the plaintiff in this case, Jennifer Haynes-Glenn, who lives in the Bronx in New York City. She had a laundry card for the machines in her building that was provided by CSC. The complaint alleges, “This Laundry Card has been unusable since [CSC] changed the Laundry Card readers in her building in approximately November, 2020.”
Haynes-Glenn’s card has a balance on this now-unusable card that she cannot access. According to the complaint, “When [Haynes-Glenn] contacted [CSC] by phone, she was told that in order to be refunded the balance on her Laundry Card, she would need to both pay for the postage to send the card to [CSC] as well as pay an additional processing fee.”
CSC represents to users that it will refund the balance on the card if asked to do so. It does not disclose the amount of the processing fee for this, the complaint says, and “once consumers have a balance on their Laundry Card below that of the washer or dryer fee amount, [CSC] requires the consumer to pay [CSC] more than the value of the balance in order to receive their refund.” That’s not all, the complaint claims: “Additionally, even when customers comply with these unreasonable policies, CSC has a policy of ignoring these refund requests.”
The complaint alleges violation of New York’s General Business Law, fraud, and unjust enrichment.
Article Type: LawsuitTopic: Consumer
Most Recent Case Event
CSC ServiceWorks Charges Fee for Laundry Cards Refund Complaint
February 12, 2021
When services require the use of a cash card, what provisions should they make for giving refunds? The complaint takes issue with the practices of CSC ServiceWorks, Inc., for their practices with laundry cards that permit the use of washers and dryers in a specific building. It alleges that the company charges “a hidden fee” for their use, represented by the need to pay for mailing and processing in order to get a refund.
CSC ServiceWorks Charges Fee for Laundry Cards Refund ComplaintCase Event History
CSC ServiceWorks Charges Fee for Laundry Cards Refund Complaint
February 12, 2021
When services require the use of a cash card, what provisions should they make for giving refunds? The complaint takes issue with the practices of CSC ServiceWorks, Inc., for their practices with laundry cards that permit the use of washers and dryers in a specific building. It alleges that the company charges “a hidden fee” for their use, represented by the need to pay for mailing and processing in order to get a refund.
CSC ServiceWorks Charges Fee for Laundry Cards Refund Complaint