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Coleman Product Registration Omits Statements California Class Action

Some products come with registration cards for registering the purchase with the manufacturer. But the complaint for this class action alleges that Johnson Controls, Inc., doing business as Coleman, uses registration to make customers think they do not have warranty rights if they do not send in the cards.

In May 2020, the plaintiff in this case, Randy Scott, bought a new gas furnace online. He selected a Coleman DGAX, which was shown as coming with express warranties.

When the furnace arrived, it came with a card asking Scott to register it online. The complaint quotes the following message from the company: “Thank you for purchasing a Coleman product and taking a moment to register it. Your registration enforces your warranty coverage…”

The complaint alleges that Coleman gathers personal information from such registrations for its own business and marketing purposes. However, it says, “Upon information and belief, [Coleman] intends for the warranty registration card and online form to have a chilling effect on warranty claims, preventing customers who have not registered, or who choose not to register, their warranties from making warranty claims…”

California’s Song-Beverly Consumer Warranty Act requires manufacturers who give customers a registration card or online registration form to include statements that do two things: (a) tell the customer that the card or form is for product registration, and (b) tell the customer that failing to complete the card or form does not diminish their warranty rights. The complaint alleges that Coleman had no such statements on its card and form.

Four classes have been defined for this action:

The first is all persons who bought one or more Coleman products in California, between July 2, 2017 through the date the class is certified in this case, which came with a warranty or product registration card or form or an online such form, which does not contain clear and conspicuous statements telling customers that the card is for product registration and that not completing and returning the card or form does not diminish their warranty rights.

The second is all persons who bought one or more Coleman products in California, between July 2, 2017 through the date the class is certified in this case, which came with a warranty or product registration card or form or an online such form which is labeled as a warranty registration or warranty confirmation.

The third is all persons who bought one or more Coleman products in California, between July 2, 2017 through the date the class is certified in this case, who submitted product registration forms or cards.

The fourth is all persons who bought one or more Coleman products in California, between July 2, 2018 through the date the class is certified in this case, which were advertised as coming with an express warranty but which do not contain a warranty, or which contain warranty activation, confirmation, or registration cards requiring the persons to provide their personal data or take additional steps to receive a warranty.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Coleman Product Registration Omits Statements California Complaint

July 2, 2021

Some products come with registration cards for registering the purchase with the manufacturer. But the complaint for this class action alleges that Johnson Controls, Inc., doing business as Coleman, uses registration to make customers think they do not have warranty rights if they do not send in the cards.

Coleman Product Registration Omits Statements California Complaint

Case Event History

Coleman Product Registration Omits Statements California Complaint

July 2, 2021

Some products come with registration cards for registering the purchase with the manufacturer. But the complaint for this class action alleges that Johnson Controls, Inc., doing business as Coleman, uses registration to make customers think they do not have warranty rights if they do not send in the cards.

Coleman Product Registration Omits Statements California Complaint
Tags: Did Not Provide Adequate Information, Warranty