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Citibank Unwanted Voicemails to Consumers TCPA Class Action

The Telephone Consumer Protection Act (TCPA) attempts to prevent everyday consumer from being harassed by unwanted telephone calls. The complaint for this class action alleges that Citibank, NA placed calls to consumers that violated the TCPA.

The class for this action is all persons in the US who, between January 4, 2017 and January 4, 2021, were sent a prerecorded message, from Citibank or someone acting on its behalf, to their cell phone or residential telephone, which was not made for emergency purposes and for which Citibank had not received the persons’ express consent.

Congress passed the TCPA in 1991, the complaint says, finding that “automatic or prerecorded calls are a greater nuisance and invasion of privacy then live solicitation calls, and such calls can be costly and inconvenient.” In particular, cell phone owners are charged for incoming as well as outgoing calls.

Under the TCPA, businesses are forbidden from calling a consumer cell phone number, using an automatic dialer or an artificial or prerecorded voice, unless it gets the consumer’s prior express consent. Similarly, they are also forbidden from calling any residential phone line using an automatic dialer or an artificial or prerecorded voice, unless it has the consumer’s prior express consent.

Even if people have previously given their consent to be called, they may revoke that consent orally or by any reasonable means. Businesses may not limit the ways in which consent can be revoked.

In this case, plaintiff Danny Collins brings suit against Citibank, NA for prerecorded calls placed to his cell phone. The calls began in July 2020.

As an example, one such call placed on November 23, 2020, left a prerecorded voicemail on Collin’s phone, saying, “Thank you for being a part of the Citibank family. We know you’re busy but if you could please just take a few minutes to log in at www.citicards.com to review your account status, it would be appreciated. If you prefer to call us, please feel free as it is always great to get a chance to speak to one of our valued clients. Our toll-free number is 1-800-388-2200. Once again, thanks for being a valued Citibank customer.”

After number calls had been made to his number, the complaint says, Collins told Citibank not to contact him anymore at his number. However, Citibank continued to call. The complaint alleges that the bank has made around forty-eight calls, consisting of voicemail messages, to Collins.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Citibank Unwanted Voicemails to Consumers TCPA Complaint

January 4, 2021

The Telephone Consumer Protection Act (TCPA) attempts to prevent everyday consumer from being harassed by unwanted telephone calls. The complaint for this class action alleges that Citibank, NA placed calls to consumers that violated the TCPA.

Citibank Unwanted Voicemails to Consumers TCPA Complaint

Case Event History

Citibank Unwanted Voicemails to Consumers TCPA Complaint

January 4, 2021

The Telephone Consumer Protection Act (TCPA) attempts to prevent everyday consumer from being harassed by unwanted telephone calls. The complaint for this class action alleges that Citibank, NA placed calls to consumers that violated the TCPA.

Citibank Unwanted Voicemails to Consumers TCPA Complaint
Tags: TCPA, Unsolicited Telephone Calls, Use of artificial or pre-recorded voice