Chrysler 300, Pacifica UConnect System Defect Class Action

The UConnect “infotainment” system installed in certain 2017-2019 Chrysler vehicles is defective, the complaint for this class action says, “result[ing] in the need for frequent software updates and expensive replacements of screens and related components. The complaint alleges that the vehicles’ manufacturer, FCA US, LLC sells the vehicles to unsuspecting consumers without warnings about the system’s problems.

The class for this action is all persons in the US who bought or leased a 2017-2019 Chrysler Pacifica or Chrysler 300 vehicle equipped with the UConnect infotainment system made, marketed, sold, warranted, or serviced by FCA. Florida and Pennsylvania Subclasses have also been proposed.

The complaint describes the problem this way: “Specifically, the UConnect system is designed and/or manufactured with screens, including their operating software and routing modules, that suffer from freezing, loss of back up camera functionality, loss of navigation functionality, black screens, repeated unintentional reboots, and general lack of operation…”

While there are different versions of the system, the complaint says it believes they all “use the same operating software and routing modules” and therefore suffer from the same defects.

According to the complaint, the system is actually getting worse. It claims that FCA issued two technical service bulletins (TSBs) for the system’s first generation, seven for the second, and fourteen for the third. The system is now on its fourth generation, for which it has issued seventeen TSBs, manufacturer communications, or recalls. (TSBs are information for dealers on how to repair or otherwise deal with known defects.)

The complaint says, “Several of these communications specifically contemplate safety-related failures like loss of backup camera, which in 2018 the National Highway Traffic Safety Administration (‘NHTSA’) mandated in all passenger vehicles.”

The complaint says FCA “took affirmative measures to conceal” the defect.

One of the two plaintiffs in this case, Edward Pistorio, bought a new Chrysler 300 in August 2017. According to the complaint, the UConnect system began malfunctioning within two months: “In particular, [he] noticed that the screen … would freeze while the vehicle was in reverse, preventing [him] from observing whether any person or thing was in the path of his vehicle. The screen would continue to display the frozen image from the backup camera, even after [he] had started driving forward.” The screen would also go to black and then reboot while he was driving, the complaint says, sometimes more than once in a single trip.

Although he took the vehicle in to two different dealerships, the technical staff refused to do anything about the problem since they were unable to replicate the problem while they had the vehicle. They continued to refuse, even after Pistorio showed them a video he’d taken of the condition. One of the dealerships purportedly did an update, but it did not fix the problem.

The complaint alleges breaches of warranties and fraudulent concealment, among other things.

Article Type: Lawsuit
Topic: Automobile

Most Recent Case Event

Chrysler 300, Pacifica UConnect System Defect Complaint

July 7, 2020

The UConnect “infotainment” system installed in certain 2017-2019 Chrysler vehicles is defective, the complaint for this class action says, “result[ing] in the need for frequent software updates and expensive replacements of screens and related components. The complaint alleges that the vehicles’ manufacturer, FCA US, LLC sells the vehicles to unsuspecting consumers without warnings about the system’s problems.

Chrysler 300, Pacifica UConnect System Defect Complaint

Case Event History

Chrysler 300, Pacifica UConnect System Defect Complaint

July 7, 2020

The UConnect “infotainment” system installed in certain 2017-2019 Chrysler vehicles is defective, the complaint for this class action says, “result[ing] in the need for frequent software updates and expensive replacements of screens and related components. The complaint alleges that the vehicles’ manufacturer, FCA US, LLC sells the vehicles to unsuspecting consumers without warnings about the system’s problems.

Chrysler 300, Pacifica UConnect System Defect Complaint
Tags: Breach of warranty, Defective Automobile, Defective Electronics System, Fraudulent Concealment