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Chrysler 300 or Pacifica Defective UConnect System California Class Action

This class action charges that malfunctions of the UConnect infotainment system in FCA US, LLC vehicles amount to a safety defect. The complaint alleges that the system’s screens “suffer from freezing, loss of back up camera functionality, loss of navigation system functionality, black screens, repeated unintentional reboots, and general lack of operation.”

The class for this action is all persons in California who bought or leased a 2017-2019 Chrysler Pacifica or Chrysler 300 equipped with the FCA US UConnect infotainment system. The complaint has also defined a CLRA Subclass, for those who meet the definition of consumers in the California Civil Code, and an Implied Warranty Subclass, for all those who bought or leased their vehicles in California.

The UConnect system has expanded its functions since it was first introduced by FCA’s predecessor, Chrysler Group, as an option in 2002 vehicles. Originally a Bluetooth system that could be factory-installed, the system has expanded to include such things as GPS, “uconnect tunes,” “uconnect web” and backseat touch screens. However, the complaint alleges that “the systems have been plagued by problems from the beginning.”

The fourth generation was released in 2015. According to the complaint, it has been the subject of seventeen Technical Service Bulletins, manufacturer communications, or recalls, needing what the complaint refers to as “frequent software updates and expensive replacements of screens and related components.”

Some of the problems with the system relate to safety features, the complaint says, citing “a loss of backup camera, loss of navigation, black screens, and inadvertent reboots among other failure modes.”

The complaint alleges that FCA was aware that the system was defective throughout the previous three versions, as well as with the current version. However, it has neither warned consumers nor found adequate fixes for the problems.

Two of the plaintiffs in this case, Corey Gerritsen and Sara Elice, bought a new 2018 Chrysler Pacifica, sometime around March 2018. They have had repeated problems with the UConnect system and have had it serviced four times. The complaint alleges that the system “continues to exhibit the UConnect Defect and has never been repaired by” FCA.

Two other plaintiffs, Justin and Elizabeth Bagley, bought a 2018 Chrysler Pacifica and have also had multiple problems with the UConnect system. Most recently, when they took it in for servicing, the complaint says, “dealer personnel informed them that FCA is awar of the issue but that there is no fix available…”

The fifth plaintiff, Marcus Swindle, had a similar experience.

Article Type: Lawsuit
Topic: Automobile

Most Recent Case Event

Chrysler 300 or Pacifica Defective UConnect System California Complaint

February 8, 2021

This class action charges that malfunctions of the UConnect infotainment system in FCA US, LLC vehicles amount to a safety defect. The complaint alleges that the system’s screens “suffer from freezing, loss of back up camera functionality, loss of navigation system functionality, black screens, repeated unintentional reboots, and general lack of operation.”

Chrysler 300 or Pacifica Defective UConnect System California Complaint

Case Event History

Chrysler 300 or Pacifica Defective UConnect System California Complaint

February 8, 2021

This class action charges that malfunctions of the UConnect infotainment system in FCA US, LLC vehicles amount to a safety defect. The complaint alleges that the system’s screens “suffer from freezing, loss of back up camera functionality, loss of navigation system functionality, black screens, repeated unintentional reboots, and general lack of operation.”

Chrysler 300 or Pacifica Defective UConnect System California Complaint
Tags: Defective Automobile, Infotainment System