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CenturyLink Fraudulent Telecommunications Charges Class Action

Because Jubilee Lawhead homeschools her son, she wanted access to the Internet for information and materials. According to the complaint for this class action, she received both poor service and extra charges, which, the complaint claims, seems to be a common occurrence for CenturyLink’s customers.

The class for this class action includes all individuals who made a payment to CenturyLink, between January 1, 2013 and June 23, 2017, to whom CenturyLink made charges that were not owed.

Lawhead signed up for a single line and Internet at a speed of 10 mb/s for $55.95 per month, the complaint claims, but the service was installed more than two weeks after she ordered it and she was billed just days later for $74.47. The next month, according to the complaint, CenturyLink billed her for $216.81, which included the first bill as well as a charge for an additional home and business line, which she hadn’t asked for. 

According to the complaint, Lawhead’s multiple complaints to the company have achieved some adjustments, but charges are still not at the level represented and the Internet connection has not delivered anything near the promised 10 mb/s speed, often showing only 1-2 mb/s with an unreliable signal.

It seems that Lawhead is not alone in her complaints. Since 2013, the complaint alleges, the Washington attorney general’s office has received more than 1500 consumer complaints about CenturyLink, and numerous complaints have appeared online as well. According to the complaint, these complaints include the following:

  • Billing for items never requested
  • Billing at higher rates than quoted
  • Billing for termination fees when the services were cancelled for different rates or lower quality than promised
  • Billing for periods before services were connected, products not requested, and products not received
  • Refusal to give credits for these things
  • Failing to process cancellation requests promptly and billing for the additional time
  • Charging full price for leased modems even though they had been returned by consumers
  • Referring customer accounts to collections when consumers refused to pay for already-returned modems

Perhaps the brightest spot in what appears to be a rather sorry story is that a whistleblower complaint has been filed in the Superior Court of Arizona. Heidi Heiser, a former employee of CenturyLink, claims that she was fired for reporting the unlawful billing practices she observed to her supervisors and the company’s CEO. While Heiser didn’t deserve to lose her job, if her allegations against CenturyLink are true, she has done the company’s customers a big favor by speaking out. It is estimated that the damages due to consumers could range between $600 million and $12 billion, based on CenturyLink’s 5.9 million subscribers.

This class action helps subscribers obtain justice by suing CenturyLink for fraud, unjust enrichment, and violations for the Washington Consumer Protection Act.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

CenturyLink Fraudulent Telecommunications Charges Complaint

June 23, 2017

The complaint for the CenturyLink Fraudulent Telecommunications Charges Class Action alleges a long list of false charges that CenturyLink has purportedly made to customers, including charges for non-requested services, higher charges than quoted, and charges for services that did not live up to CenturyLink's advertised standards. According to the complaint, since 2013, the Washington attorney general’s office has received more than 1500 consumer complaints about CenturyLink, and numerous complaints have appeared online as well; in addition, a whistleblower's complaint on this subject has been filed with the Superior Court of Arizona. 

century_link_complaint.pdf

Case Event History

CenturyLink Fraudulent Telecommunications Charges Complaint

June 23, 2017

The complaint for the CenturyLink Fraudulent Telecommunications Charges Class Action alleges a long list of false charges that CenturyLink has purportedly made to customers, including charges for non-requested services, higher charges than quoted, and charges for services that did not live up to CenturyLink's advertised standards. According to the complaint, since 2013, the Washington attorney general’s office has received more than 1500 consumer complaints about CenturyLink, and numerous complaints have appeared online as well; in addition, a whistleblower's complaint on this subject has been filed with the Superior Court of Arizona. 

century_link_complaint.pdf
Tags: Charges for Services Not Requested, Higher Charges Than Quoted, Telecommunications, Unlawful Charges