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CenturyLink Fraudulent Charges and Deceptive Practices Class Action

When plaintiff Anna Williams wanted to transfer her CenturyLink account into the name of Gulf Coast Attorneys, the complaint for this class action alleges, the company told her she wouldn’t have to terminate her account and open a new one—and then she was charged new account activation fees and other charges she’d been told she wouldn’t have to pay. And according to the complaint, plaintiff Brent Lee LLC was charged more that the prices quoted for telephone and Internet services, and charge for services he never agreed to accept. The complaint alleges that these are only two examples of the deceptive behavior that CenturyLink has been practicing for a long time.

The class for this action includes all persons in Alabama who contracted with CenturyLink or its associated companies for telephone, television, and/or Internet services during the class period. The class period will be set according to the longest statute of limitations for the claims from before this action began to the date of judgment of the case.

There’s a background to this class action. In June 2017, Heidi Heiser, a former CenturyLink employee, filed a whistleblower complaint (Heiser v. CenturyLink, Inc., No. CV2017-008928) in Arizona state court claiming that she was fired from CenturyLink for reporting to her supervisor and the company’s CEO the practices she observed at the company and refused to take part in. According to the Heiser case, CenturyLink had an incentive program for their employees that rewarded them for overcharging customers and for charging them for services they did not order. When complaints came in, the employees blamed the customers.

The practices Heiser complained of are similar to what the plaintiffs in this case allege and what hundreds of consumers have complained about online—that they were told one thing when setting up accounts or ordering services and later were billed more than what they were told or for things they hadn’t asked for. The online complaints don’t stop there. Some, who were allegedly given extra accounts or services that they did not request are told that, in order to have the accounts closed, they have to call another number and speak to the Fraud Department. Others allege that after they complained, the company said it would remove the excess charges, but didn’t, and even began charging late fees for the overcharges. And still others decided to unsubscribe but were told they’d have to pay early termination fees.

The complaint for this action describes CenturyLink’s behavior as a “catch-us-if-you-can” policy and claims that it violates consumer protection and other statutes.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

CenturyLink Fraudulent Charges and Deceptive Practices Complaint

August 24, 2017

When plaintiff Anna Williams wanted to transfer her CenturyLink account into the name of Gulf Coast Attorneys, the complaint for this class action alleges, the company told her she wouldn’t have to terminate her account and open a new one—and then she was charged new account activation fees and other charges she’d been told she wouldn’t have to pay. And according to the complaint, plaintiff Brent Lee LLC was charged more that the prices quoted for telephone and Internet services, and charge for services he never agreed to accept. The complaint alleges that these are only two examples of the deceptive behavior that CenturyLink has been practicing for a long time, and this allegation is supported by the allegations in the whistleblower case, Heiser v. CenturyLink, Inc., No. CV2017-008928, filed in June 2017 in an Arizona court.

centurylink_unlawful_phone_chanrges_complaint.pdf

Case Event History

CenturyLink Fraudulent Charges and Deceptive Practices Complaint

August 24, 2017

When plaintiff Anna Williams wanted to transfer her CenturyLink account into the name of Gulf Coast Attorneys, the complaint for this class action alleges, the company told her she wouldn’t have to terminate her account and open a new one—and then she was charged new account activation fees and other charges she’d been told she wouldn’t have to pay. And according to the complaint, plaintiff Brent Lee LLC was charged more that the prices quoted for telephone and Internet services, and charge for services he never agreed to accept. The complaint alleges that these are only two examples of the deceptive behavior that CenturyLink has been practicing for a long time, and this allegation is supported by the allegations in the whistleblower case, Heiser v. CenturyLink, Inc., No. CV2017-008928, filed in June 2017 in an Arizona court.

centurylink_unlawful_phone_chanrges_complaint.pdf
Tags: Charges for Services Not Requested, Higher Charges Than Quoted, Telecommunications, Unlawful Charges