Southwest Airlines No Refunds of TSA Fees for Cancellations Complaint

August 18, 2022

Southwest Airlines Co. collects from passengers who make reservations a September 11 security fee, or TSA fee, that is to go to the Transportation Security Administration (TSA) to pay for security at places such as airports. According to the complaint for this class action, if passengers then cancel their travel, Southwest is supposed refund to them the amount of these TSA fees. However, the complaint alleges that Southwest has not been doing this but has been keeping these fees for itself.