JPMorgan, Nuance No-Consent Voice Print Use California CIPA Complaint

October 6, 2022

JPMorgan Chase Bank, NA, the complaint for this class action alleges, has installed a voice biometric security system called Gatekeeper, to monitor voice interactions and in order to prevent fraud. The complaint alleges the use of this system in California, without the consent of those recorded, violates the California Invasion of Privacy Act (CIPA). It brings suit against the bank and its parent company JPMorgan Chase & Co., as well as the inventor of the system, Nuance Communications, Inc., and Nuance’s parent company, Microsoft Corporation.