Bank of America Massachusetts Unemployment Debit Card Fraud Complaint

February 22, 2022

This class action bring suit for Bank of America’s (BOA’s) “egregious maladministration of its obligations” for the Massachusetts Department of Unemployment Assistance (DUA) benefits payment programs. The complaint alleges that BOA did not protect from fraud the benefits DUA was handing out to unemployed persons, using outdated BOA-DUA debit cards and offering inadequate customer service services and policies.