Ally Bank, Better Mortgage Appraisal “Management Fee” Complaint

May 24, 2021

Sometimes when you pay a fee up front, the actual cost of the service turns out to be lower. If so, you may get a refund. This is what Ally Bank and Better Mortgage Corporation promised customers who paid an appraisal fee up front with their home mortgage applications. But the complaint for this class action alleges that Ally and Better Mortgage did not fulfill this promise, because, before they made the refund, they deducted not only the cost of the appraisal but also a “management fee” that the complaint alleges “applicants did not agree to pay[.]”