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Blue by ADT Security Camera Footage Sent to Others Class Action

When consumers engage a security company, they expect to be protected and more secure from outside intrusions. The complaint for this class action alleges that ADT, LLC, doing business as Blue by ADT, instead failed in ways that ended up compromising its customers’ “privacy and protection within the walls of their own homes.”

The Nationwide Class for this action is all ADT customers living in the US whose security camera footage, including photos and video, was accessed by an unauthorized party without the consen of the account holder. An Oklahoma Subclass has also been proposed.

Plaintiff Myeisha Thompson contracted with ADT to lease security equipment. Not long thereafter, the complaint alleges that Thompson “received a telephone call from a stranger in North Carolina who gave her the terrifying news that Security Camera Footage from [her] ADT security system was being sent by ADT to the stranger without [her] knowledge.”

Although the stranger did tell ADT that she was receiving security alerts for a different customer, the company told her it was her responsibility to find the person whose footage she was receiving and inform her.

The complaint quotes ADT’s website as saying that it is “easy to trust” as “America’s #1 smart home security provider.” Its systems offers features including two-way talk, night vision, and facial recognition. Customers can monitor the security cameras remotely.

However, the complaint says, the “video monitoring and recording … is only to be activated when ([a]) the armed system is triggered, and (b) the customer has obtained an alarm permit form the local municipality.”

Unfortunately, the complaint alleges that ADT was actually recording account holders’ actions in the home. “Such recordings occurred without the system being in ‘armed’ mode, and/or before [customers] had time to obtain a local permit.” This means, the complaint says, that “ADT wrongfully captured Security Camera Footage of thousands of individuals who made payments to ADT under the representation that they would not be recorded inside their homes unless there was an active emergency situation.”

The complaint alleges the footage “was subsequently sent by ADT to additional unauthorized third parties outside of ADT as a result of ADT’s further negligence and failures in its system maintenance, training and data security protocols.”

The complaint further alleges that the footage, some of which depicts customers naked, is still in the hands of ADT employees and third parties and may be being distributed on the Internet.

The complaint points to a recent incident in which ADT had to alert some two hundred customers that a former employee had obtained unauthorized access to their accounts over a number of years, including video streams from in-home cameras. It claims that even after this event ADT “did not make the necessary changes to its security practices and protocols.”

The counts include negligence, breach of contract, and invasion of privacy, among other things.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Blue by ADT Security Camera Footage Sent to Others Complaint

May 3, 2021

When consumers engage a security company, they expect to be protected and more secure from outside intrusions. The complaint for this class action alleges that ADT, LLC, doing business as Blue by ADT, instead failed in ways that ended up compromising its customers’ “privacy and protection within the walls of their own homes.”

Blue by ADT Security Camera Footage Sent to Others Complaint

Case Event History

Blue by ADT Security Camera Footage Sent to Others Complaint

May 3, 2021

When consumers engage a security company, they expect to be protected and more secure from outside intrusions. The complaint for this class action alleges that ADT, LLC, doing business as Blue by ADT, instead failed in ways that ended up compromising its customers’ “privacy and protection within the walls of their own homes.”

Blue by ADT Security Camera Footage Sent to Others Complaint
Tags: Breach of Contract, Negligence, Your Privacy