AT&T Mobility Charges for Services Not Requested California Class Action

AT&T National Mobility Accounts, Inc. and AT&T Corporation are telecommunications companies that offer cell phone services in Georgia and New Jersey. The complaint for this class action alleges that the companies “knowingly and actively” charged customers for Internet Services Tech Support 360 services, when the customers had never bought or subscribed to those services, and without the knowledge and consent of those customers.

The class for this action is all persons or entities living in California who bought or subscribed to AT&T Mobile Business telephone plans, between June 2, 2016 and the date the class is certified in this case, and who paid AT&T Tech Support 360 fees.

AT&T has more than 75 million postpaid wireless customers throughout the US. It also has around a third of the total market for postpaid wireless services in California.

The plaintiff in this case, Specialized Realty, Inc., began a Mobile Business Agreement with AT&T on December 11, 2019, to obtain local and long-distance wireless phone services.

The complaint claims that Specialized was billed for a Tech 360 fee on December 28, 2019, January 28, 2020, and February 28, 2020. Each time, the fee was $426.25, for a total of $1,278.75. AT&T charges this fee, the complaint says, to business accounts that include six or more lines.

The complaint quotes AT&T as saying that the Tech 360 service “provides live, remote, 24/7 technical support for your business. We offer support over the internet, by phone, online chat, or email. For a low monthly fee, you get access to our IT-certified, U.S.-based technicians for technical help…”

The types of help listed include such things such as the following:

  • Virus and spyware removal
  • Software installation and training
  • Network and security setup
  • Mobile device maintenance
  • PC performance enhancement

AT&T also claims to “support your technical devices, including” PCs, Macs, and mobile devices, office equipment that connects to the customer’s computers, and Internet of Things devices, such as thermostats, sensors, and lighting.

The complaint claims that the Tech 360 program “has no relation to the provision of mobile telephone services.” It also says that Specialized did not purchase, subscribe to, or consent to the Tech 360 service. It claims, “A description or statement regarding the Tech 360 service was not included in the form contracts at issue…. AT&T omitted these material facts in order to, and with the effect of, inducing plaintiff and the class members to enter into contracts for a Mobile Business Plan and to pay the Tech 360 fee.”

The counts include unlawful, fraudulent, and unfair business practices, breach of contract, and unjust enrichment, among other things.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

AT&T Mobility Charges for Services Not Requested California Complaint

June 2, 2020

AT&T National Mobility Accounts, Inc. and AT&T Corporation are telecommunications companies that offer cell phone services in Georgia and New Jersey. The complaint for this class action alleges that the companies “knowingly and actively” charged customers for Internet Services Tech Support 360 services, when the customers had never bought or subscribed to those services, and without the knowledge and consent of those customers.

AT&T Mobility Charges for Services Not Requested California Complaint

Case Event History

AT&T Mobility Charges for Services Not Requested California Complaint

June 2, 2020

AT&T National Mobility Accounts, Inc. and AT&T Corporation are telecommunications companies that offer cell phone services in Georgia and New Jersey. The complaint for this class action alleges that the companies “knowingly and actively” charged customers for Internet Services Tech Support 360 services, when the customers had never bought or subscribed to those services, and without the knowledge and consent of those customers.

AT&T Mobility Charges for Services Not Requested California Complaint
Tags: Additional charges in breach of contract, Telecommunications