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Arrivia, AMG Unwanted Vacation Telemarketing Calls TCPA Class Action

This class action brings suit against Arrivia, Inc. and Allen Marketing Group, Inc. (AMG) for violating the Telephone Consumer Protection Act (TCPA). The complaint alleges that the companies placed telemarketing calls to consumers on the National Do Not Call Registry, in violation of the TCPA.

The Do Not Call Registry Class is all persons in the US who, between April 27, 2017 and the date of class certification in this case, (1) AMG or Arrivia called on behalf of Arrivia more than once, (2) within any twelve-month period, (3) where the persons’ telephone numbers had been listed on the National Do Not Call Registry for at least thirty days, (4) for substantially the same reason the plaintiff in this case was called, and (5) for whom the companies claim they obtained a telephone number in the same manner as they obtained that of the plaintiff in this case.

Early on, the complaint says, “When Congress enacted the TCPA in 1991, it found that telemarketers called more than 18 million Americans every day.” Have things gotten better? The complaint says no. By 2003, the number was 104 million Americans per day: “The problems Congress identified when it enacted the TCPA have only grown exponentially in recent years.”

The Federal Communications Commission (FCC) chairman has stated, “Robocalls and telemarketing call are currently the number one source of consumer complaints at the FCC.”

Arrivia offers travel packages to consumers and operates the TravelSavingsDollars.com website, which offers discounted hotel stays, car rentals, and other discounted options.

In order to use the website, consumers must have a redemption code, which they can get from Arrivia or from a third-party vendor such as AMG. AMG also offers a travel website, VacationOffer.com, which also sells vacation packages.

Unfortunately, the complaint alleges that AMG seeks customers via telemarketing—including telemarketing to consumers who have put their numbers on the National Do Not Call Registry.

The complaint quotes a number of online postings from sites like the Better Business Bureau, Yelp, and telemarketing complaint sites:

  • “Keeps calling me.”
  • “This was a hard sell and I was told I could only buy at the time and could not discuss the details with my wife before making the purchase.”
  • “Called and offered me a Vegas stay. Told her my number was on the do not call list an[d] then she called me a [***].”

AMG made several unsolicited calls to plaintiff Nathan Rowan beginning June 4, 2005. Rowan’s number is on the National Do Not Call Registry and he has never provided his consent to receive calls from either AMG or Arrivia.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

Arrivia, AMG Unwanted Vacation Telemarketing Calls TCPA Complaint

April 27, 2021

This class action brings suit against Arrivia, Inc. and Allen Marketing Group, Inc. (AMG) for violating the Telephone Consumer Protection Act (TCPA). The complaint alleges that the companies placed telemarketing calls to consumers on the National Do Not Call Registry, in violation of the TCPA.

Arrivia, AMG Unwanted Vacation Telemarketing Calls TCPA Complaint

Case Event History

Arrivia, AMG Unwanted Vacation Telemarketing Calls TCPA Complaint

April 27, 2021

This class action brings suit against Arrivia, Inc. and Allen Marketing Group, Inc. (AMG) for violating the Telephone Consumer Protection Act (TCPA). The complaint alleges that the companies placed telemarketing calls to consumers on the National Do Not Call Registry, in violation of the TCPA.

Arrivia, AMG Unwanted Vacation Telemarketing Calls TCPA Complaint
Tags: Called Number on Do Not Call Registry, TCPA, Use of Automatic-Capable Dialer