Consumers expect quality devices from Apple, Inc. The complaint for this class action bring suit against the company for a quality defect in its iPad and iPad Pro devices—a bright spot on the screen.
The class for this action is all Missouri purchasers of iPad and iPad Pro devices who bought their devices on or after January 1, 2017.
Plaintiff Wade Burris bought a 10.5 inch iPad Pro on June 6, 2017. The promotional and sales literature made promises about the quality and performance of the screen. The complaint quotes these materials as saying, among other things
- “Retina Display. The most advanced display on the planet.”
- “The redesigned Retina Display on iPad Pro sets a whole new standard. It’s not just brighter and less reflective…”
- “A new 10.5 inch display.”
- “The new 10.5-inch iPad Pro comes with a screen nearly 20 percent larger than the 9.7-inch model…”
- “So movies and videos look spectacular, while games play smoothly without distracting artifacts.”
- “…truer-to-life images and videos. Apple’s custom-designed antireflective coating makes the display clearer and more readable wherever you take your iPad.”
The defect did not immediately show up. The complaint says, “In July of 2018, [Burris] noticed a screen defect forming on his device which was initially faint but worsened over time.” “The defect is a bright spot on the screen that appears approximately 1-2 inches above the device’s home button.” The spot has remained the same, the complaint says, no matter what screen setting or app is used and despite software updates.
According to the complaint, the device has not been physically damaged or subjected to “dropping, pinching, crushing, water, extreme temperature changes, etc.” and Burris has taken good care of it since he acquired it.
Eventually Burris felt that the defect, which was continuing to get worse, was interfering with his workflow. He contacted Apple through an online chat, but the representative said she was unable to help him. She told him to take the iPad to an Apple store. At the Apple store, he was told he had two options: pay for a screen replacement or trade in the device and get a credit towards a new iPad.
The complaint alleges that numerous other users have complained of this defect. The complaint alleges, “Upon information and belief, it appears Defendant Apple has acknowledged the defects in the devices and has been willing to replace the defective devices if they were sold within 1 year but would not honor any other warranties beyond that date.”
Article Type: LawsuitTopic: Consumer
Most Recent Case Event
Apple iPad, iPad Pro Bright Spot in Screen Missouri Complaint
November 19, 2019
Consumers expect quality devices from Apple, Inc. The complaint for this class action bring suit against the company for a quality defect in its iPad and iPad Pro devices—a bright spot on the screen.
apple_ipad_bright_spot_defect_compl.pdfCase Event History
Apple iPad, iPad Pro Bright Spot in Screen Missouri Complaint
November 19, 2019
Consumers expect quality devices from Apple, Inc. The complaint for this class action bring suit against the company for a quality defect in its iPad and iPad Pro devices—a bright spot on the screen.
apple_ipad_bright_spot_defect_compl.pdf