Apple Devices Battery Inadequate to Operating System Demands Class Action

When certain of Apple’s iPhones began shutting down at odd times, Apple released a supposed fix for the problem. The complaint for this class action claims that the fix hid the real defects, in both the phones and certain models of iPads, and made the devices’ performance worse.

The class for this action is all buyers, owners, users, or lessees of these Apple devices: Apple

iPhone 5, 5s, 5c, 6, 6s 6 Plus, 6s Plus, SE, 7, 7 Plus, and the Apple iPad, including the

Fourth Generation, Mini, Air, Mini 2, Update to Fourth Generation, Air 2, Mini 3,

Mini 4, Pro, and 9.7-Inch Pro, Fifth Generation, 10.5-Inch Pro, 12.9-Inch Pro, and

Sixth Generation.

The problem first began coming to light when consumers complained of unexplained shutdowns of Apple devices, even when the batteries were more than 30% charged. In November 2016, Apple finally admitted that it had a problem, but only with a small number of iPhone 6 devices made during September and October 2015 and offered free battery replacements for these devices. However, the complaint says that the problem extended to many other devices as well.

In January 2017, the complaint says, Apple released the software update iOS 10.2.1, saying it addressed the shutdown problem.

However, the complaint claims that the software merely concealed the real problem, “namely, there was a mismatch between the Devices’ hardware, including their processing chips and rechargeable lithium-ion batteries, and the ever-increasing demands placed on the Devices via Apple’s constantly-updating iOS software platform.” The complaint claims that the update did not fix this true problem but hid it by throttling the devices’ performance. In other words, “Apple partially ‘cured’ one defect by making another defect more aggressive…”

The complaint claims that in December 2017, more throttling code was inserted in iOS 11.2. Apple said that the update was to fix bugs and provide improvements. Finally, later that month, after research was published online showing the reduced performance of devices with upgrades, Apple admitted that the upgrades slowed the devices, claiming that the purpose was “to smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down…”

However, the complaint frames things differently. It points out that batteries have a limited number of charge and discharge cycles and that they degrade over time. The throttling, it said, allowed the battery to draw less current to run the devices. However, as “new and more demanding iOS updates are added,” the devices struggle even more to keep up with the power demands. As consumers keep recharging, trying to provide enough power, the battery degrades even further.

The complaint claims that the batteries were inadequate for the devices. Among other things, it claims Apple has violated the federal Computer Fraud and Abuse Act, California’s Consumer Legal Remedies Act, and its False and Misleading Advertising Law.

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Apple Devices Battery Inadequate to Operating System Demands Complaint

July 2, 2018

When certain of Apple’s iPhones began shutting down at odd times, Apple released a supposed fix for the problem. The complaint for this class action claims that the fix hid the real defects, in both the phones and certain models of iPads, and made the devices’ performance worse. According to the complaint, the batteries in the devices are inadequate to keep up with the ever-increasing demands of Apple’s operating system. 

apple_wrongful_shutdown_of_cell_phones_complaint.pdf

Case Event History

Apple Devices Battery Inadequate to Operating System Demands Complaint

July 2, 2018

When certain of Apple’s iPhones began shutting down at odd times, Apple released a supposed fix for the problem. The complaint for this class action claims that the fix hid the real defects, in both the phones and certain models of iPads, and made the devices’ performance worse. According to the complaint, the batteries in the devices are inadequate to keep up with the ever-increasing demands of Apple’s operating system. 

apple_wrongful_shutdown_of_cell_phones_complaint.pdf
Tags: Cell Phone, Defective Product, Electronic Apps and Updates