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Amazon Ring Video Doorbell Fast Battery Drain Class Action

Amazon.com, Inc. makes a video doorbell it sells under the Ring brand, which supposedly has a battery life of between six and twelve months. But the complaint for this class action alleges the actual battery life is nowhere near that length of time, and that most people who buy it will not get even two months of battery life.

Two classes have been defined for this action:

  • The Illinois Class is all persons in Illinois who bought the product during the applicable statutes of limitations.
  • The Consumer Fraud Multi-State Class is all persons in Pennsylvania, Michigan, Nevada, Rhode Island, North Dakota, Texas, New Hampshire, South Dakota, and Oklahoma who bought the product during the applicable statutes of limitations.

The complaint claims that the six to twelve months “is a maximum duration, under minimal usage, in an ideal environment.” Most consumers, it says, will not get even two months of normal usage from a full charge, because of something it calls accelerated battery depletion (ABD).

According to the complaint, “normal usage” for a full battery means 750-1,500 events. Events include things like the button being pushed, a motion trigger, a recording, a live viewing, or someone speaking through the camera. Events like this can happen easily, the complaint says, pointing out that “[m]otion triggers include deliveries, people walking down the block, cars [passing], and even wind which causes movement of leaves.”

The complaint claims these triggers may happen up to fifty per day, which adds up to 1,500 per month. Each time, the device “sends recorded data to cloud storage via Wi-Fi[,]” which draws on the battery.

Weather also contributes. In cold weather, the doorbell battery has less ability to retain a charge, and at 32 degrees, the complaint claims that it will not charge. If the temperature falls even farther, the battery may fail entirely.

When users complain, the complaint alleges, “[c]ustomer service typically points dissatisfied users to other external causes for ABD, such as cold weather, distance from the router, and Wi-Fi signal strength.”

Users can modify their settings to restrict motion triggers, but the complaint says that ABD still occurs.

A solar charger is available, but the complaint alleges “it is defectively designed with high failure rates” and will not lengthen the time during which the battery can retain a charge. “Even when the Product is hardwired,” the complaint alleges, “ABD persists.”

The recharging process itself is a difficulty, the complaint claims: “During the several hours when the Product is unmounted from the wall to recharge the battery, a user’s home is vulnerable to the exact condition they purchased the Product to avoid—not being able to see who is at or near the door.”

The complaint reports the price of the doorbell as being between $60 and $300, with the solar charger costing another $75. The complaint alleges that this is a premium price, “a higher price than it would otherwise be sold for, absent the misleading representations and omissions.”

Article Type: Lawsuit
Topic: Consumer

Most Recent Case Event

Amazon Ring Video Doorbell Fast Battery Drain Complaint

January 25, 2022

Amazon.com, Inc. makes a video doorbell it sells under the Ring brand, which supposedly has a battery life of between six and twelve months. But the complaint for this class action alleges the actual battery life is nowhere near that length of time, and that most people who buy it will not get even two months of battery life.

Amazon Ring Video Doorbell Fast Battery Drain Complaint

Case Event History

Amazon Ring Video Doorbell Fast Battery Drain Complaint

January 25, 2022

Amazon.com, Inc. makes a video doorbell it sells under the Ring brand, which supposedly has a battery life of between six and twelve months. But the complaint for this class action alleges the actual battery life is nowhere near that length of time, and that most people who buy it will not get even two months of battery life.

Amazon Ring Video Doorbell Fast Battery Drain Complaint
Tags: Battery, Deceptive Advertising, Deceptive Labels