Amazon.com, Inc. sells all kinds of goods in its online marketplace, including PlayStation 5 (PS5) consoles. But the complaint for this class action alleges that some of the PS5 consoles are defective, so that they crash and power down while users are in the middle of a game. The complaint claims that Amazon does not warn consumers of this defect when they are buying the consoles.
A class and a subclass have been defined for this action:
- The Class is all persons in the US who, within the applicable statute of limitations, bought a PS5 from Amazon in the US.
- The Illinois Subclass is all persons in the US who, within the applicable statute of limitations, bought a PS5 from Amazon in Illinois.
The PS5 console was released into the market in November 2020. The version that has a disk drive sells for $499.99, while the digital version sells for $399.00. The primary purpose of the PS5 is to allow users to play video games, the complaint claims, meaning that the PS5 defect interferes with the console’s primary function.
According to the complaint, Amazon was aware of the defect in the PS5 consoles through customer complaints on its website and also from “the overall recognition of the defect in the gaming community.” But the complaint says that Amazon has does not warn consumers before they buy the consoles and also has not taken real action to remedy the problem.
Amazon’s website, the complaint claims, represents that the PS5 is a next-generation gaming console which offers “lightning fast loading [and] deeper immersion” with the compatibility to play the new generation of PlayStation video games.
It is the only console that will play PS5 games. However, the complaint suggests, “[o]n information and belief,” that the defect “is more prominent” when users are playing PS5 games. This is a problem, since the complaint claims that one of the reasons consumers buy the PS5 is its ability to play these games.
Unfortunately, when the defect strikes, users don’t just lose progress in the game. The complaint claims that when users are finally able to turn the console back on, they “are warned that the manner in which their PS5 has powered down is dangerous and can, or has, caused data loss, corruption, or damage to the overall system.” Because of this, the complaint claims, users sometimes have to downgrade by getting the PS4 version of games “to avoid this issue and not risk further damaging their PS5 and losing game progress.”
According to the complaint, this makes the PS5 consoles unfit for their ordinary purpose.
The complaint quotes reviews from Amazon’s website, including one calling the PS5 console a “buggy broken mess.”
Article Type: LawsuitTopic: Consumer
Most Recent Case Event
Amazon PS5 Consoles Shut Down During Play Complaint
June 17, 2022
Amazon.com, Inc. sells all kinds of goods in its online marketplace, including PlayStation 5 (PS5) consoles. But the complaint for this class action alleges that some of the PS5 consoles are defective, so that they crash and power down while users are in the middle of a game. The complaint claims that Amazon does not warn consumers of this defect when they are buying the consoles.
Amazon PS5 Consoles Shut Down During Play ComplaintCase Event History
Amazon PS5 Consoles Shut Down During Play Complaint
June 17, 2022
Amazon.com, Inc. sells all kinds of goods in its online marketplace, including PlayStation 5 (PS5) consoles. But the complaint for this class action alleges that some of the PS5 consoles are defective, so that they crash and power down while users are in the middle of a game. The complaint claims that Amazon does not warn consumers of this defect when they are buying the consoles.
Amazon PS5 Consoles Shut Down During Play Complaint