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ADT Technician Accessed Cameras in Private Homes Class Action

In April 2020, ADT, LLC (which does business as ADT Security Service) told customer Randy Doty that the technician who had installed his security system had granted himself access to their cameras and had spied on him and his family. This class action brings suit against ADT and the technician, Telesforo Aviles, on behalf of Doty and the other families who were spied on over a seven-year period.

The class for this action is all individuals in the US who live in a household with an ADT Pulse security system but are not the account holder, (2) where the security system was remotely accessed by an employee or agent of ADT without the account holder’s authorization. A subclass has also been proposed, of all in the above class where the employee or agent was Telesforo Aviles.

According to the complaint, ADT calls itself “#1 in smart home security” with a 145-year history in the home security business—yet, the complaint accuses, it has not managed even to secure its own systems. The complaint alleges that the company left “large vulnerabilities in its Pulse application that compromised the privacy and security of the customers who had requested it.

This vulnerability allowed the installing technicians to grant themselves—or anyone else—access to the application, the complaint alleges, so that they were able to control the system, including by “surreptitiously opening locks, disarming their system, and viewing and downloading security camera footage.”

According to the complaint, “[t]his vulnerability allowed Aviles—as he admitted in a later guilty plea—to watch people in their homes through the cameras for his own sexual gratification. He would watch customers naked and engaging in sexual activity, which he did hundreds and hundreds of times over, for years, without detection.”

In the meantime, the complaint claims, “ADT bragged that it was leading the industry in establishing ‘best practices’ for the protection of consumer privacy, one of which was strict standards for access to data, promising that ‘[s]ecurity providers will only share audio or video with first responders with their customers’ prior consent, or as required by law, and will not otherwise access a customer’s audio or video without the customer’s knowledge.”

When the news about its technician’s spying first emerged, the complaint says that ADT first tried to protect itself by trying to get releases from affected customers in exchange for a payment that the complaint calls “a fraction of the value of their claims.” “This effort,” the complaint alleges, “directed by lawyers but carried out only by customer service representatives, failed to determine whether individuals were represented by counsel, and attempted to mislead them into believing that the release would cover account holders and non-account holders in the household alike.”

It is possible that other technicians accessed cameras as well, the complaint says, and that customers’ private activities were downloaded even posted to the Internet without their permission or knowledge.

Article Type: Lawsuit
Topic: Privacy

Most Recent Case Event

ADT Technician Accessed Cameras in Private Homes Complaint

April 2, 2021

In April 2020, ADT, LLC (which does business as ADT Security Service) told customer Randy Doty that the technician who had installed his security system had granted himself access to their cameras and had spied on him and his family. This class action brings suit against ADT and the technician, Telesforo Aviles, on behalf of Doty and the other families who were spied on over a seven-year period.

ADT Technician Accessed Cameras in Private Homes Complaint

Case Event History

ADT Technician Accessed Cameras in Private Homes Complaint

April 2, 2021

In April 2020, ADT, LLC (which does business as ADT Security Service) told customer Randy Doty that the technician who had installed his security system had granted himself access to their cameras and had spied on him and his family. This class action brings suit against ADT and the technician, Telesforo Aviles, on behalf of Doty and the other families who were spied on over a seven-year period.

ADT Technician Accessed Cameras in Private Homes Complaint
Tags: Negligence, Spying or Eavesdropping, Your Privacy